Be Bold. Take Payments by Phone, Automatically.
The IVR Connector lets policyholders pay over the phone without waiting for an agent. Use a dedicated number, transfer from the IVR you already have, or hand off from a live agent. Every payment is captured securely and reconciled just like an online payment.
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PCI compliant capture
How it works
One payment flow, with options at every step
Choose how the call arrives and what the caller hears. Every path ends the same way, with your rules applied and your books reconciled.
1. How the call arrives
2. Caller experience
3. After the payment
Direct phone number: Policyholders call a dedicated payment line and pay on their own, any time of day.
Simple workflow: A short guided flow: policy number, amount, and payment details.
Three ways to connect
A number policyholders call directly
Add a dedicated payment line on invoices, renewal notices, and your website.
A transfer line off your current IVR
Keep your phone system. Add a 'press 3 to pay' option that transfers to the connector.
Secure capture for your call center
Agents transfer the caller to capture card details, receive a token, and pick the call back up. Agents never hear or see card data.
Works just like an online payment
Your SEP rules, followed
Every custom rule in your Simply Easier account applies to phone payments the same way it does online.
Reconciled automatically
Phone payments post and reconcile automatically, just like online payments. No separate batch to key in.
Same receipts and messages
Receipts and messages go out automatically, exactly as they do after an online payment.
Included in all Enterprise subscriptions
See how the IVR Connector works with your phone system.
Schedule a demo