SEP Promise

Committed to making people's lives better in everything we do.

Each year, we donate a portion of our profits to causes our team and customers care about, while also giving our time through volunteering and community support.   Over the years, we have proudly supported PORCH, a local food bank working to provide nutritious food to families in our community and the Durham Rescue Mission, which helps individuals and families facing homelessness, hunger, and other difficult circumstances.   It's important to us to be part of our community and help wherever we can. 

Be bold. Stay ahead.

We track where insurance payments are heading, test early, and develop only what makes your team faster and your customers' experience easier. 

• Continuous release cycle with new features shipping year-round
• Enhancements delivered in weeks, not annual upgrade windows
• Updates roll out automatically with no re-integration required

Everything you expect from a leading payment platform with the speed, support, and service your team deserves.

Our 20 years of experience shows up in the day-to-day: fewer surprises during implementation, answers that come from people who have seen your scenario before, and a platform that has been refined by two decades of real insurance payment workflows. 

• A live person answers the phone
• Live training sessions for your team, and again whenever you hire
• Ongoing support long after go-live, not just during implementation
• An engineering team that knows insurance payments and responds fast
• A stable, secure, PCI-compliant platform that stays up when you need it
• Reliable in every facet: billing, reporting, reconciliation, and support

Built for what’s next.

We only build process and technology that lasts. Our platform updates behind the scenes, so you can automatically unlock new features, or updates.  That means the platform you set up today will still hold up through growth, staff changes, new carriers, and audits. 

• Architected to avoid deprecating features and endpoints
• Versioned, backward-compatible APIs so integrations keep working
• No forced rewrites or re-integration as the platform evolves

The highest standard to support you and your customers.

We are privately owned and managed, with no venture capital money or outside investors setting our agenda. That means no pressure to hit someone else's growth targets by cutting corners on customer care, raising prices, or pushing features nobody asked for. We grow when our clients succeed, so quality always comes before revenue.

• Privately owned and managed since 2006
• No VC funding or outside influence on our roadmap
• Decisions made for clients, not investors

Treat every user like a stakeholder.

The best solutions come from listening to our clients to solve challenges, uncover new opportunities, and product features. That attention extends to protecting their accounts: we actively monitor payment data for fraud, our team reviews every alert personally, and we step in early to shield clients from disputes and issues before they reach their customers.

• Active fraud monitoring on every account
• Real people review every alert, not just automated rules
• We surface and resolve issues before they reach your customers